CUSTOMER SERVICE

 

SHIPPING POLICY

Shipping within China or spending over $500 could enjoy free shipping.
All orders ship Monday through Friday (China UTC+8). Processing may take 1-3 days.
Orders placed after 12pm on Friday will process the following Monday.
STUDIO_COPULA is not responsible for shipping delays.
Unfortunately, STUDIO_COPULA is unable to make any changes once an order is sent out.

Please note: Some items may have specific shipping dates that will be listed in product description.

Metal surface is sensitive to scratches or wear, please be careful to avoid surface scratches when unpacking. 
If customer finds any damages, please contact customer service in time.
Damages found after unpacking the inspection and signing at the time of receipt are not covered by the free warranty and free returns.
Shipping costs are non-refundable.

Please note: For any shipment outside China, the shipping fee is not covered for any customer service.

 

 

RETURN POLICY

Please contact customer service before any return by E-mail: contact@studiocopula.com.
The order can be returned within 30 days after receipt of your order.
The item must be in its original packaging, unused, and in unaltered and original condition.
Any damages or scratches will be charged for additional fee.
Refund will be processed after the confirmation of return.

Please consider using a trackable shipping service or purchasing shipping insurance.

Please note: Final Sale items are not eligible for return.

 

 

EXCHANGE POLICY

STUDIO_COPULA does not accept any exchange.
Customer can return the item for refund and place a new order for the preferred item.

 

 

WARRANTY

Please contact customer service for repair or refurbishment services by E-mail: contact@studiocopula.com.
All items are covered by a free warranty within 3 months from the signing of the receipt.
The free warranty includes serious and difficult to remove oxidation, slight scratches on the surface, and decorations falling off with no loss.
Loss of decorations, damage caused by improper operation, oxidation or electroplating of products caused by improper preservation or maintenance are not included in the free warranty.
After 3 months from receiving the order, STUDIO_COPULA will charge a repair and refurbishment fees.

Please note: The shipping fee for repair or refurbishment services after 3 months is not covered.